Continental Works | Custom Automotive Workshop ERP

Continental Works

Continental Works • CW Detailing in Dhaka, Bangladesh, is the first and largest hybrid and electric vehicle workshop in the country. Offering premium auto detailing and maintenance, they use advanced diagnostic technologies and skilled professionals to deliver high-quality service. They boast a vast inventory of genuine spare parts, ensuring top-notch care for vehicles at multiple locations across Dhaka.

Challenges

Continental Works • CW Detailing in Dhaka faced inefficiencies in managing hybrid and electric vehicle servicing, with manual processes causing delays in job assignments, parts requisition, and customer communication. The absence of a streamlined system hindered tracking of service progress, inventory management, and customer approvals, impacting workshop efficiency and customer experience.

Solution

Polygon Technology designed an intuitive UI/UX for a comprehensive system to digitize Continental Works’ operations. The solution streamlined job scheduling, parts management, and customer interactions with real-time tracking, automated notifications, and a user-friendly interface, enhancing service efficiency and transparency while integrating customer relationship management and inventory control for seamless workshop operations.

Features

Customer & Vehicle Management

Centralized database to manage individual and company customers, vehicle details, and service history with dynamic filters and tagging.

Appointment & Scheduling

Allows customers to book services with specific concerns; assigns service slots based on availability of advisors and bays.

Job Card & Workflow Automation

Auto-generates job cards with concerns, services, and parts; tracks progress from diagnosis to completion with role-based checkpoints.

Parts Inventory Management

Tracks part types, compatibility, pricing tiers, reorder levels, and supports requisition, return, and restocking with audit logs.

Technician Job Clocking

Touchscreen terminal-based clock in/out system for technicians to track work time per task and improve efficiency monitoring.

Diagnosis & Estimation Module

Enables team-wise diagnosis, task listing, part selection, and auto-notifies the parts department for cost estimation and approvals.

Bay & Resource Management

Real-time visibility into bay availability and equipment usage; supports scheduling and performance tracking by the job controller.

Service Packages & Bundles

Allows creation of predefined service packages with bundled tasks and parts, priced and managed as a single offering.

Digital Health Check & Condition Report

Service advisors conduct visual checks with photos/videos; documents scratches/dents and shares reports with customers.

Approval & Quotation Flow

Multi-option quotes generated for customer approval; supports digital, email, and physical sign-offs with line-by-line selection.

Parts Sourcing & Procurement

Handles local and import sourcing of unavailable parts, including customer estimate, advance payment, and supply chain handover.

Dashboards & Role-Based Views

Custom dashboards for service managers, engineers, and job controllers to monitor job status, part requisitions, and team productivity.

Billing & Gate Pass Automation

Automates payment processing, receipt generation, and gate pass issuance post-payment; links to accounting module for invoicing.

Quality Control & Final Delivery

QC verifies completed tasks; service advisors perform delivery walkthroughs with customer and finalize the job with digital sign-off.

Customer & Vehicle Management

Centralized database to manage individual and company customers, vehicle details, and service history with dynamic filters and tagging.

Appointment & Scheduling

Allows customers to book services with specific concerns; assigns service slots based on availability of advisors and bays.

Job Card & Workflow Automation

Auto-generates job cards with concerns, services, and parts; tracks progress from diagnosis to completion with role-based checkpoints.

Parts Inventory Management

Tracks part types, compatibility, pricing tiers, reorder levels, and supports requisition, return, and restocking with audit logs.

Technician Job Clocking

Touchscreen terminal-based clock in/out system for technicians to track work time per task and improve efficiency monitoring.

Diagnosis & Estimation Module

Enables team-wise diagnosis, task listing, part selection, and auto-notifies the parts department for cost estimation and approvals.

Bay & Resource Management

Real-time visibility into bay availability and equipment usage; supports scheduling and performance tracking by the job controller.

Service Packages & Bundles

Allows creation of predefined service packages with bundled tasks and parts, priced and managed as a single offering.

Digital Health Check & Condition Report

Service advisors conduct visual checks with photos/videos; documents scratches/dents and shares reports with customers.

Approval & Quotation Flow

Multi-option quotes generated for customer approval; supports digital, email, and physical sign-offs with line-by-line selection.

Parts Sourcing & Procurement

Handles local and import sourcing of unavailable parts, including customer estimate, advance payment, and supply chain handover.

Dashboards & Role-Based Views

Custom dashboards for service managers, engineers, and job controllers to monitor job status, part requisitions, and team productivity.

Billing & Gate Pass Automation

Automates payment processing, receipt generation, and gate pass issuance post-payment; links to accounting module for invoicing.

Quality Control & Final Delivery

QC verifies completed tasks; service advisors perform delivery walkthroughs with customer and finalize the job with digital sign-off.

Customer & Vehicle Management

Centralized database to manage individual and company customers, vehicle details, and service history with dynamic filters and tagging.

Appointment & Scheduling

Allows customers to book services with specific concerns; assigns service slots based on availability of advisors and bays.

Job Card & Workflow Automation

Auto-generates job cards with concerns, services, and parts; tracks progress from diagnosis to completion with role-based checkpoints.

Parts Inventory Management

Tracks part types, compatibility, pricing tiers, reorder levels, and supports requisition, return, and restocking with audit logs.

Technician Job Clocking

Touchscreen terminal-based clock in/out system for technicians to track work time per task and improve efficiency monitoring.

Diagnosis & Estimation Module

Enables team-wise diagnosis, task listing, part selection, and auto-notifies the parts department for cost estimation and approvals.

Bay & Resource Management

Real-time visibility into bay availability and equipment usage; supports scheduling and performance tracking by the job controller.

Service Packages & Bundles

Allows creation of predefined service packages with bundled tasks and parts, priced and managed as a single offering.

Digital Health Check & Condition Report

Service advisors conduct visual checks with photos/videos; documents scratches/dents and shares reports with customers.

Approval & Quotation Flow

Multi-option quotes generated for customer approval; supports digital, email, and physical sign-offs with line-by-line selection.

Parts Sourcing & Procurement

Handles local and import sourcing of unavailable parts, including customer estimate, advance payment, and supply chain handover.

Dashboards & Role-Based Views

Custom dashboards for service managers, engineers, and job controllers to monitor job status, part requisitions, and team productivity.

Billing & Gate Pass Automation

Automates payment processing, receipt generation, and gate pass issuance post-payment; links to accounting module for invoicing.

Quality Control & Final Delivery

QC verifies completed tasks; service advisors perform delivery walkthroughs with customer and finalize the job with digital sign-off.

Online Payment
Lab Order
Appointment
Cancelling

Additional Features

The platform provides seamless management of appointments, enabling users to easily schedule, reschedule, or cancel their bookings. It also supports secure online payments for consultations and services, streamlining the transaction process. Additionally, patients can conveniently order lab tests directly through the system, simplifying their healthcare experience.

Additional Features

Tech Stack

The Impact

Polygon Technology's UI/UX solution enhanced Continental Works' workflow, streamlining job assignments and parts requisitions for improved operational efficiency. Real-time dashboards provided better oversight, while transparent customer communication elevated satisfaction. The system reduced errors, optimized inventory management, and supported scalable growth across multiple Dhaka locations, creating a more efficient and customer-focused workshop experience.

The Impact

Polygon Technology’s robust payment gateway transformed Paperless Limited’s fintech vision into reality, enabling a seamless launch in Bangladesh’s digital payment landscape. By integrating advanced features like QR-based payments, recurring billing, and secure bank gateway management, the solution boosted operational efficiency, merchant trust, and consumer convenience. Leveraging a powerful tech stack—Java, PostgreSQL, React, Laravel, and Flutter—Polygon delivered a scalable, secure platform, empowering Paperless to lead the cashless revolution with confidence and excellence on February 25, 2025.

Håb (ハブ)

“Polygontech is helping startups like Håb to grow faster. With their supervision in product and expert engineers, our business growth accelerates at an outstanding level.”

Yohey Toyoda

Founder & CEO, Håb (ハブ)

Håb (ハブ)

“Polygontech is helping startups like Håb to grow faster. With their supervision in product and expert engineers, our business growth accelerates at an outstanding level.”

Yohey Toyoda

Founder & CEO, Håb (ハブ)

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Continental Works | Custom Automotive Workshop ERP